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Frequently asked questions

  • How do I place an order?

    Purchasing any HIGHFLOW® product is a breeze with our advanced search tool. Simply click here. Then enter your vehicle’s year, make, model and engine configuration.

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    You can also search for specific part numbers or use your VIN (vehicle identification number) to find parts.

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    After you’ve made the engine selection, products that are available for your vehicle will automatically show on the page. From here, click the ADD TO CART button on one of the results.

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    When you’re finished shopping, you can click the shopping bag icon in the top right side of the main menu to view your items or use the button in the popup to go straight to CHECK OUT.

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    If you chose to view your cart first, you’ll need to click CHECK OUT on the ride side of the window and then follow the instructions for completing the order with your payment and shipping information.

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  • How do I know if my order has been completed?

    Upon completing your order, please check your email for an order confirmation. This confirmation email will contain your order number and other details.
    If you signed up for a highflow.com account, you can also log in.with your username and password to check the status of your orders.

  • How will I know when my order ships?

    When your order ships you will receive an email confirmation with tracking information. If you have a highflow.com account, you can also log in to view tracking information for current orders.

  • How do I change my highflow.com account password?

    Changing or resetting your highflow.com password is easy. Simply click the login link in the top right corner of the page and then click the link that says Forgot your password? on the next page. On the next screen you’ll have to enter your email address. If the email entered matches what we have on file, you’ll receive a message in your inbox with instructions on how to complete the password reset.

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  • What payment methods does highflow.com accept?

    HIGHFLOW accepts all major credit cards in addition to Venmo, PayPal, Amazon Pay, Google Pay, and Shop Pay by Shopify.

  • How do I cancel my order?

    If you need to cancel an order, please send a message to support@highflow.com or call (866) 941-4666.

    Orders placed before noon typically ship on the same day. Orders may only be cancelled if they have not yet shipped.